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Email Address Status Help
Active

This Email Address has been confirmed and may receive email.

Inactive

This Email Address has been confirmed but is temporarily not receiving email. Either you, or the recipient of the email address, has temporarily suspended it.

Edit the Email Address and unclick the "Temporarily Suspend this Email Address" box to receive email again.

Unconfirmed

This Email Address has not yet been confirmed by its recipient. It cannot receive any email.

If this is your Primary Email Address, it means that you have not yet confirmed your Account.

TimedOut

This Email Address has not yet been confirmed by its recipient. It cannot receive any email.

The confirmation message was sent at least 7 days ago.

Bounced

This Email Address has not yet been confirmed by its recipient. It cannot receive any email.

The confirmation message may have bounced (i.e. not been delivered successfully).

If the Email Address is correct, you should consider sending the confirmation message again by clicking on the "Resend Confirmation Message" link.

If the Email Address was mistyped, then you should delete it.

Blocked

The recipient of this Email Address refuses to allow you to send email to them.

If the address was previously Active, then the recipient may have temporarily Blocked email while they are on holiday, for example.

Otherwise, you may wish to contact them yourself to explain the value of allowing their email address to be added to your account. They can activate the email address using the original confirmation message sent to them.

If you believe this email has been mistakenly blocked, then you should contact us using our feedback form.


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